I talk to tech support on the phone for a while because of it before I found out that Dragon Center would Automatically detect the correct serial number. This happened to me and it is a known problem. The serial number of your motherboard and the serial number on the box May not match because the motherboard may have been packed in the wrong box. All of the accessories were in the original packaging, seems like semantics at this point. The battery report doesnt indicate any cycles, its at basically full capacity still.
Its possible the serial number was removed from the warranty system when the laptop was refurbished. It will automatically detect the serial number of your motherboard. Quickly register/log in as MSI member to access exclusive member features. You may want to contact support and give them the serial number. When you get to the support page for your motherboard, Bookmark it.ĭepending on the motherboard you have, on the Utility Tab of your Motherboard Support page, there will be either MSI Center or Dragon Center.ĭownload and install, then use which ever Center it was to register your motherboard. Then for Product Line and Product Category you'll select 'Motherboards'įor Product type, you'll be given a choice of the following: Click to expand.I notice that in your asking for help in this thread, that you never once attempted to provide information on what motherboard you have which would have been very helpful to everyone trying to help you.
